# About when the number of users exceeds the limit **URL:** \ **Category:** Get Help\ **Tags:** auth0\ **Created:** [June 6, 2022, 6:01am UTC](https://community.auth0.com/t/about-when-the-number-of-users-exceeds-the-limit/84625 "2022-06-06T06:01:51Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![yfujita](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/yfujita/32/37753_2.png) [@yfujita](https://community.auth0.com/u/yfujita)\ **Post date:** [June 6, 2022, 6:01am UTC](https://community.auth0.com/t/about-when-the-number-of-users-exceeds-the-limit/84625/1 "2022-06-06T06:01:51Z")
Hello. If the limit is exceeded, how are the users treated? Will they not be able to log in? ---
**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\ **Post date:** [June 7, 2022, 11:54pm UTC](https://community.auth0.com/t/about-when-the-number-of-users-exceeds-the-limit/84625/3 "2022-06-07T23:54:52Z")
Hi @yfujita, Thanks for reaching out to the Auth0 Community! I understand that you have a question about the consequence of exceeding the number of users on your tenant. Firstly, the number of external active users allowed for your account depends on your subscription level. For example, the _Free Subscription Plan_ offers 7000 external active users, and the _Essential Subscription Plan_ offers 10,000 external active users. If you exceed this limit, you may encounter challenges with creating new users. Your existing users will still be able to log in. You can learn more about the different subscription plans on our pricing page [here](https://auth0.com/pricing). Please let me know if there’s anything else I can do to help. Thank you. ---
**Author:** ![joachim.rives](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/joachim.rives/32/38325_2.png) [@joachim.rives](https://community.auth0.com/u/joachim.rives)\ **Post date:** [August 30, 2022, 2:04am UTC](https://community.auth0.com/t/about-when-the-number-of-users-exceeds-the-limit/84625/4 "2022-08-30T02:04:09Z")
I’d like to clarify. If my account exceeds the external active user limit, will any current users be logged out automatically? ---
**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\ **Post date:** [August 30, 2022, 4:03pm UTC](https://community.auth0.com/t/about-when-the-number-of-users-exceeds-the-limit/84625/5 "2022-08-30T16:03:36Z")
Hi @joachim.rives, Thank you for your question. If your account exceeds the external active user limit, your users will **not** be logged out automatically. I hope this helps! Thank you. ---
**Author:** ![joachim.rives](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/joachim.rives/32/38325_2.png) [@joachim.rives](https://community.auth0.com/u/joachim.rives)\ **Post date:** [September 8, 2022, 4:58am UTC](https://community.auth0.com/t/about-when-the-number-of-users-exceeds-the-limit/84625/6 "2022-09-08T04:58:29Z")
Thanks. What are the effects of reaching the external active user limit? For example, will there be specific errors thrown by the Auth0 API when a user signs up? I am also curious about how to handle more than twenty thousand monthly active users. ---
**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\ **Post date:** [September 8, 2022, 9:57pm UTC](https://community.auth0.com/t/about-when-the-number-of-users-exceeds-the-limit/84625/7 "2022-09-08T21:57:06Z")
Hi @joachim.rives Thank you for your response. > [@joachim.rives](#): > > What are the effects of reaching the external active user limit? AFAIK, there should be no effect when you exceed the external monthly active user for your subscription level. Moreover, this would give you an opportunity to upgrade your subscription level without disrupting user authentication. If you have any further questions regarding subscription levels and your external monthly active users, I strongly recommend reaching out to our [Sales team](https://auth0.com/contact-us) for more information. Thank you! ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [December 22, 2022, 11:00am UTC](https://community.auth0.com/t/about-when-the-number-of-users-exceeds-the-limit/84625/8 "2022-12-22T11:00:49Z")