Creating a Dashboard admin user fails...

Help
1

Hi,

We had a user, whose account we had to delete as he had lost his phone (hence MFA etc).

Now, the user is unable to register with a fresh email invite for a new admin account and is getting a “The user already exists” error. Post account deletion we also gave a few hours for the delete status to be propagated through the Auth0 servers, if it would help, but it did not.

Any suggestions we could try?

Mohit

2

@mohit Due to the sensitive nature of information I need to collect to investigate this further, I have created a private support ticket for you. Please respond within the ticket.