I am having a problem with Enterprise Login using Active Directory.
I can login in using Chrome.
I cannot using IE or Safari.
Here are the log files:
Here is a successful login from Chrome:
{
“date”: “2018-01-17T20:20:48.408Z”,
“type”: “s”,
“connection”: “[my_connnection]”,
“connection_id”: “con_YNnmaEvoRFMBcekT”,
“client_id”: “[my_client_id]”,
“client_name”: “[my_client_name]”,
“ip”: “[my_laptop_ip]”,
“user_agent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36”,
“details”: {
“prompts”:
{
“name”: “lock-password-authenticate”,
“initiatedAt”: 1516220447964,
“completedAt”: 1516220448335,
“timers”: {},
“connection”: “[my_connnection]”,
“elapsedTime”: 371
}
],
“initiatedAt”: 1516220437169,
“completedAt”: 1516220448400,
“elapsedTime”: 11231,
“stats”: {
“loginsCount”: 407
}
},
“hostname”: “[my_host].auth0.com”,
“user_id”: “ad|[my_connnection]|[user_id]”,
“user_name”: “[user_name]”,
“strategy”: “ad”,
“strategy_type”: “enterprise”,
“auth0_client”: {
“name”: “lock.js”,
“version”: “10.18.0”,
“lib_version”: “8.7.0”
},
“log_id”: “49580707636092213522418551060967307069210476163534684210”
}
Here is a failed login from IE using the same username and password:
{
“date”: “2018-01-17T20:48:39.838Z”,
“type”: “fp”,
“description”: “Wrong email or password.”,
“connection”: “[my_connnection]”,
“connection_id”: “con_YNnmaEvoRFMBcekT”,
“client_id”: “[my_client_id]”,
“client_name”: “[my_client_name]”,
“ip”: “[my_laptop_ip]”,
“user_agent”: “unknown”,
“details”: {
“error”: {
“message”: “Wrong email or password.”
}
},
“user_id”: “ad|[user_id]”,
“user_name”: “[user_name]”,
“strategy”: “ad”,
“strategy_type”: “enterprise”,
“log_id”: “49580707636114514267617083252269387552238702583751901250”
}
Here is a failed login from an iPhone using Safari
{
“date”: “2018-01-17T20:52:44.716Z”,
“type”: “fp”,
“description”: “Wrong email or password.”,
“connection”: “[my_connnection]”,
“connection_id”: “con_YNnmaEvoRFMBcekT”,
“client_id”: “[my_client_id]”,
“client_name”: “[my_client_name]”,
“ip”: “[my_phone_ip]”,
“user_agent”: “unknown”,
“details”: {
“error”: {
“message”: “Wrong email or password.”
}
},
“user_id”: “ad|[user_id]”,
“user_name”: “[user_name]”,
“strategy”: “ad”,
“strategy_type”: “enterprise”,
“log_id”: “49580707636092213522418552857819140204645857339790852146”
}
Thanks in advance.