Enterprise Connection - Chrome works but IE and Safari don't.

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1

I am having a problem with Enterprise Login using Active Directory.
I can login in using Chrome.
I cannot using IE or Safari.

Here are the log files:

Here is a successful login from Chrome:

{
“date”: “2018-01-17T20:20:48.408Z”,
“type”: “s”,
“connection”: “[my_connnection]”,
“connection_id”: “con_YNnmaEvoRFMBcekT”,
“client_id”: “[my_client_id]”,
“client_name”: “[my_client_name]”,
“ip”: “[my_laptop_ip]”,
“user_agent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36”,
“details”: {
“prompts”:
{
“name”: “lock-password-authenticate”,
“initiatedAt”: 1516220447964,
“completedAt”: 1516220448335,
“timers”: {},
“connection”: “[my_connnection]”,
“elapsedTime”: 371
}
],
“initiatedAt”: 1516220437169,
“completedAt”: 1516220448400,
“elapsedTime”: 11231,
“stats”: {
“loginsCount”: 407
}
},
“hostname”: “[my_host].auth0.com”,
“user_id”: “ad|[my_connnection]|[user_id]”,
“user_name”: “[user_name]”,
“strategy”: “ad”,
“strategy_type”: “enterprise”,
“auth0_client”: {
“name”: “lock.js”,
“version”: “10.18.0”,
“lib_version”: “8.7.0”
},
“log_id”: “49580707636092213522418551060967307069210476163534684210”
}

Here is a failed login from IE using the same username and password:

{
“date”: “2018-01-17T20:48:39.838Z”,
“type”: “fp”,
“description”: “Wrong email or password.”,
“connection”: “[my_connnection]”,
“connection_id”: “con_YNnmaEvoRFMBcekT”,
“client_id”: “[my_client_id]”,
“client_name”: “[my_client_name]”,
“ip”: “[my_laptop_ip]”,
“user_agent”: “unknown”,
“details”: {
“error”: {
“message”: “Wrong email or password.”
}
},
“user_id”: “ad|[user_id]”,
“user_name”: “[user_name]”,
“strategy”: “ad”,
“strategy_type”: “enterprise”,
“log_id”: “49580707636114514267617083252269387552238702583751901250”
}

Here is a failed login from an iPhone using Safari

{
“date”: “2018-01-17T20:52:44.716Z”,
“type”: “fp”,
“description”: “Wrong email or password.”,
“connection”: “[my_connnection]”,
“connection_id”: “con_YNnmaEvoRFMBcekT”,
“client_id”: “[my_client_id]”,
“client_name”: “[my_client_name]”,
“ip”: “[my_phone_ip]”,
“user_agent”: “unknown”,
“details”: {
“error”: {
“message”: “Wrong email or password.”
}
},
“user_id”: “ad|[user_id]”,
“user_name”: “[user_name]”,
“strategy”: “ad”,
“strategy_type”: “enterprise”,
“log_id”: “49580707636092213522418552857819140204645857339790852146”
}

Thanks in advance.

2

We’ve encountered a somewhat similar problem testing the new Lock 11.1.0 although I can see in your log you are using Lock 10.18 currently. Lock 11.1.0 would error with our existing AD/LDAP connections regardless of browser but would work with Chrome and Edge for Azure AD & SAML connections.

We then downgraded the Lock widget to Lock 11.0.1 for testing and it all connection types worked in Chrome & Edge but no connections worked using IE

Bottom line is we are encountering serious issues with IE and Lock 11 versions and I’m curious to find out if we are not alone.

3

This internal error is more common I also have the internet related problem that is 0xc000000f which irritates me more and make me more irritates, have any solution also related to this please share.

4

Hey there!

Sorry for such huge delay in response! We’re doing our best in providing you with best developer support experience out there, but sometimes our bandwidth is not enough comparing to the number of incoming questions.

Wanted to reach out to know if you still require further assistance?